Privacy Policy
Eastbound and Beyond Privacy Policy
Why We Collect Your Personal Data
To provide you with the best possible travel experiences and services, Eastbound and Beyond (“we”, “us”, “our” or “the Company”) collects certain personal information. This data enables us to fulfill your booking requests, deliver high-quality service, and improve our offerings to better meet your needs.
Data Collection Methods
We collect your personal data primarily when you voluntarily provide it through our website forms, registrations, emails, or during service bookings. Additionally, we may gather certain data automatically from the devices you use to access our website, such as IP addresses and browser settings. This helps us enhance your user experience and maintain service consistency. Furthermore, during our tours, we may capture photos and videos in which you may appear.
Types of Data We Collect
- Booking Information: Name, email, phone number (if applicable), passport details, and health-related information necessary for your booking.
- Preferences: Interests: Dietary requirements, accommodation needs, and other travel preferences.
- User-Generated Content: Feedback, travel stories, and images you choose to share with us.
- Account Information: Unique identifiers such as usernames and account numbers.
- Billing Details: Payment information, including credit card details and billing addresses.
- Photos and videos: Images and videos taken during our tours (“Promotion Materials”) in which you may appear.
How We Use Your Information
Your data is used to:
- Custom design trips that cater to your interests.
- Secure travel arrangements such as flight and hotel bookings, especially in regions requiring special permits.
- Continuously improve our website based on your feedback.
- Enhance our customer service capabilities.
- Complete transactions securely and confidentially.
- Send you newsletters, with the option to unsubscribe at any time.
- Potentially be used in promotional materials strictly for the Company's travel business-related marketing and outreach efforts.
Data Protection
Your personal information is strictly safeguarded. We do not share it with third parties without your explicit consent, unless required by law. Our robust security measures are in place to prevent unauthorized access and misuse of your data.
Specifically regarding promotional materials, we ensure that this usage is strictly limited to the Company’s own business-related promotional purposes. It cannot be transferred to third parties for commercial use or used for any purpose unrelated to the Company's travel business.
External Links and Third-Party Responsibilities
Our website may contain links to external sites that operate under their own privacy policies. We are not responsible for the data protection practices or content of these third-party sites.
Your Responsibilities
If you provide us with personal data about other individuals in your group, you must ensure they understand and consent to this privacy policy. Additionally, with your consent, we may publish travel content you share with us on our platforms for others to view.
Contacting Us
If you have any inquiries or concerns about our privacy practices, please reach out to us at tours@eastboundandbeyond.com.
Amendments to This Policy
Eastbound and Beyond reserves the right to modify this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about how we are protecting your data.